This Privacy Policy explains our practices for both our website (heart2handcare.ca) and our core care coordination services. It covers how we handle information from website visitors, potential clients, and our network of Personal Support Workers.
Effective Date: January 27, 2026
Last Updated: January 27, 2026
- Introduction
Heart2Hand Care (“we,” “us,” “our,” or the “Agency”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard the personal information of our Clients and Personal Support Worker contractors (“PSWs”) in the course of operating our care coordination services in Ontario, Canada. This policy is subject to and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws.
By using our services, website, or platform, you signify your acceptance of this Privacy Policy.
- Definition of Personal Information
“Personal Information” means any information about an identifiable individual. This does not include business contact information where collected for business purposes. The types of Personal Information we collect are described below.
- Personal Information We Collect
a) From Clients and Their Representatives:
· Contact Information (name, address, phone, email)
· Payment Information (credit card details, billing address)
· Care Needs and Preferences
· Relevant Health Information necessary for safe and appropriate caregiver matching (e.g., mobility needs, cognitive status, specific conditions). We only collect the minimum necessary.
· Emergency Contact Information
· Communications with us
b) From Personal Support Workers (PSWs):
· Contact Information and Resume
· Government-Issued ID (for verification)
· Professional Qualifications, Certifications, and Training Records
· Criminal Record and Vulnerable Sector Check
· Health and Immunization Records (e.g., TB test, vaccination status)
· Banking Information (for payment processing)
· Proof of Insurance
· References and Work History
· Photograph (for identification/agency profile)
c) Automatically (via our website/platform):
· Device and usage data (IP address, browser type, pages visited)
· Cookies and similar tracking technologies (used to improve site functionality; you can manage cookie preferences in your browser).
- How We Use Personal Information
We use Personal Information only for the purposes for which it was collected, or with your consent.
a) For Both Clients and PSWs:
· To provide, operate, and improve our care coordination platform and services.
· To communicate with you regarding your account, assignments, schedules, service updates, and company information.
· To ensure the safety, security, and integrity of our services for all parties.
· To comply with our legal and regulatory obligations.
· For internal business purposes, such as data analysis and service enhancement, using aggregated and anonymized information where possible.
b) Specific Uses for Client Information:
We use Client Personal Information specifically to:
· Assess care needs and preferences to facilitate suitable matches with PSWs.
· Schedule and coordinate service visits.
· Process payments and invoices for services rendered.
· Maintain ongoing communication about service delivery.
c) Specific Uses for PSW Information:
We use PSW Personal Information specifically to:
· Verify identity, qualifications, certifications, and conduct screening (including criminal record and health checks).
· Assess suitability for assignments and match with Clients.
· Manage the Contractor relationship, including scheduling, assignment offers, and contract administration.
· Process payments for services provided.
· Maintain records required for insurance and regulatory compliance.
- How We Share and Disclose Personal Information
We do not sell your Personal Information. We only share it in the following limited circumstances:
· With Consent: We share a Client’s necessary information (e.g., name, address, care needs) with a PSW to facilitate a specific assignment. We share a PSW’s necessary information (e.g., name, qualifications, photo) with a Client for the same purpose.
· Service Providers: We use trusted third parties who assist us in operations (e.g., payment processors, cloud hosting, scheduling software). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
· Legal Obligations: We may disclose information if required by law, such as in response to a subpoena, or to comply with a regulatory investigation.
· Business Transfers: In the event of a merger or sale of the Agency, information may be transferred as a business asset.
- Obtaining Consent
We obtain your express written or digital consent at the time of collection (e.g., through our service agreements and application forms). You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide you with our services.
- Safeguarding Personal Information
We protect Personal Information using administrative, technical, and physical safeguards appropriate to its sensitivity. These include secure servers, encryption of data in transit and at rest, access controls, and training for our personnel. We retain information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
- Your Rights and Access
You have the right to:
· Access the Personal Information we hold about you.
· Request corrections to any inaccurate or incomplete information.
· Inquire about how your information has been used and disclosed.
· Request the deletion of your information, where permitted by law.
To exercise these rights, please contact our Privacy Officer using the details in Section 11.
- Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or the law. The updated version will be posted on our website with a new “Last Updated” date. We encourage you to review it regularly.
- Governing Law
This policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
- Contact Us & Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Heart2Hand Care
heart2handcare@gmail.com